Software Giant Best Practices for 21st-Century Digital Libraries #internetlibrarian #il2014

Sonya True, Vanguard University (formerly Microsoft and consultant to many companies)
Richard Hulser, Natural History Museum of Los Angeles County (formerly IBM)

Business principle: outcome focused. Results oriented, in line with org.’s missions and goals, personal performance goals, shared up and down to align.

Richard asked his CEO what she expected from the library. Usable collection and make good use of technology.

Risk averse vs. risk tolerant.
Proof of concept vs. pilot. (If you call it a pilot, the expectation is that it’s going to get bigger. If it’s a proof of concept and it fails, that’s OK.)

Negotiation: conversation, not a battle. Best alternative to a negotiated agreement (BATNA)

Environmental scanning: Look around, know your culture. Sonya worked for the Grateful Dead. Deadheads are everywhere, not just the hippie stereotype. She designed skis and a snowboard for them.

Some vendors talk about being agile, but aren’t really.

Tools: Confluence, Jira, Basecamp, Roadmap (dashboard display) — all project management tools.

Kanban tool: Trello (advanced to-do list for a team: to-do, doing, done)

Intelligent fast failure (Jack Matson): moving faster, failure is OK, it leads to success.

Ready for primetime: No beta releases! One vendor said, “Our libraries are our beta testers.” We’re paying good money for something with bugs galore. (OTOH, if you’re risk tolerant, and you know it’s a beta product, maybe that’s OK.)

Rollouts: make it an event!

Know your enemy/opposers. The quiet ones may be silently objecting and may cause problems later. Get them involved early. Learn what their objections are. They’re part of the solution, not part of the problem. At least they’ve been heard, even if you can’t do what they want.

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