Transforming Our View of Roles & Services, part 1 #InternetLibrarian

Teresa Powell, Raytheon

Has been there 1 month.  Formerly archive manager at Rochester Electronic, before that at Boeing library.

Slides: http://conferences.infotoday.com/documents/259/C201-202_Powell.pptm

At Rochester, in charge of design documentation. No books, journals, electronic resources.  In boxes with spreadsheets listing contents. Powell was hired to organize this in 2013.  Two staff members worked for her.

Drawings on tapes in a “CADD-like format.”

No standards, no authority control, manual checkout, materials scattered.

Got materials physically in the library.  Implement ILS (Soutron Global).

Lots of abbreviations and non-standard metadata in Excel spreadsheets.

Called their catalog the “Chip Crypt.”

Needed to set up categories:

  • US vs non-US
  • Intellectual property (original manufacturer vs. Rochester)

Did not show location info (box, etc.) to users.

Tracked service requests in ILS.

Built thesauri to track part names and numbers — which could be expressed multiple different ways — and make cross references.  The cross reference thesaurus became useful as a stand-alone database for staff to be able to figure out what chips they could  make with existing materials.

File submission page: Brief form for users to submit forms and add notes.  Brief as possible to encourage people to use it.

Archives expanded to include knowledge management for all manufacturing documentation.

Couldn’t browse ILS.  So they implemented the archive module of the ILS.  Developed hierarchical tree similar to what engineers were used to seeing on a shared drive.

Talked about re-branding from “Archive Services,” but that hadn’t happened while she was at Rochester.

Are you positioned to be effective?  Where are you in the org. chart?  Should you change your library’s name?  Can you get a seat at the table with management?  Does your org. have someone setting info. policy?  Do they know what knowledge management is?  (I.T. people often have a different idea.)  Can you lead the way?

How can you add value?  What are the info. pain points?  Need to learn the business.  (She took a one-week crash course in semiconductor mfg.)  “How can we help?”  Market your capabilities.

Look beyond traditional librarian services for your next opportunity.

Questioner talks about his organization, where I.T. suggested crawling everybody’s e-mail and Sharepoint to make one big knowledge management system.  He and Powell agree that Sharepoint isn’t much use if there isn’t good metadata.

Ask people what pieces of info. are useful, what would you search by?

Question about retention: how do you get rid of records about obsolete products?  Powell says they deal with products with a very long life.

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