Online Chat #InternetLibrarian

Terry Beck, Sno-Isle Libraries (Wash.)

Charles Wu, UT San Antonio

Joel Thornton and Elaine Thornton, University of Arkansas

Slides available here:

And here:

Beck found that there weren’t a lot of local-specific questions in the middle of the night, so her service starts at 8 a.m.  Also, switched services from the one most libraries in the state were using because it wasn’t working for them.

Wu did a lot of analysis on the dates and times questions came in.

The Thorntons did user testing to see what really worked for students on their chat web page.


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