Digital Asset Management #InternetLibrarian

Cary Gordon, Cherry Hill Co.

In the rest of the world, digital asset management is for brand management/media management.  For libraries, it’s data, metadata, etc.

Most ingest tools can extract some metadata (e.g., when and where a photo was taken).  Common metadata formats: Dublin Core, MODS, RDF.

Common DAMS in public libraries:
* Islandora

* ContentDM (now part of OCLC)
* Omeka

Why a DAM?

Libraries distinguish themselves with local content.

Encourages best practices.

Uses OAI-PMH, so it’s harvestable by other systems

Janae Kambestad, Burbank Public Library

Burbank in Focus, collection of historic photos.

Links to other historic resources: books in the library, web sites.

Timeline (uses timeline.js: see )

Descriptions sometimes have “mystery photo,” asking the public to provide more information.  (Mystery photos collection )

Heading for photographer if known.  Subject headings.

Back end uses Islandora.  Based on Drupal and looks similar.

Uses volunteers who are interested in local history.

Photos came from City Clerk’s Office and donations.  Had library photos in their own collection.  Also from water & power agency.

Make a good written manual of procedures.

Question re. Document PDFs: Islandora does very well with PDFs.





Restructuring & Building Partnerships #InternetLibrarian

Edward Iglesias, Stephen F. Austin State U.

Wrote level of service agreement with I.T.  Found a sample on the web.  Try to think of everything.

Archivist had MySQL/PHP database, so they had to make sure environment supported that.

Regular meetings with the CIO.

Who does what?  For example, virus protection.  Many I.T.   People can do that and they might not do it the way you would.

Moved many systems to the cloud, so no one would have to maintain those servers.

It is possible to get through these things, even if it’s not pleasant.

Anne Rojas and Kimberly Burton, Walden U.

100% online school.

Outreach with faculty.  Remember “What’s in it for me?”

Quiet: The Power of Introverts.

Have a back and forth.  Listen as well as explain.

WIIFM: If you invite me to your class to talk about information literacy, their papers will be better.

Get it out there!  Promote yourself every chance you get.  “There is a fine line between spamming and outreach.”  Have a reason to send e-mail.

Invite faculty to webinars for students.  Get in the faculty newsletter.

Drop-in sessions.  Discussions with faculty: “How to help the library help students help themselves.”

E-mail goes out every Sunday night with announcements about events, resources, etc.  Faculty can cut and paste into their e-mails to students.

Faculty meetings: Exposure, eavesdropping on what they talk about.  Get more student referrals afterward.

“Ambushing people.” Don’t be shy.  If you have a few minutes with somebody, give them your elevator talk.



Storytelling: powerful for knowledge transfer #InternetLibrarian @cosmoslibrarian @DavidLeeKing

Lu Dayrit, Federal Reserve Bank, Kansas City

Stories on the intranet on  staff doing continuing education.  Stories about the services of the library.

Increased use and knowledge of services. Word of mouth.

Library’s brand is heightened.  Connects librarians with more staff in the org. Library profession is visible.

Sarah Bond, Jet Propulsion Lab

JPL Stories, speaker series in library. Often staff reflect on their work at the lab and draw lessons for younger staff. Putting 95 videos online internally.

Storytelling in Organizations (book)

It’s free, it helps people understand, it’s quick and powerful. Skills are upgradeable.

Managers don’t have time. Tried to get retired staff to do stories. The lab takes the badges, and it’s not easy to come back. Thoughts: let them opt in to directory, record stories, have knowledge workers talk to them.

David Lee King, Topeka Public Library

Connect with Images. People love Instagram and YouTube.  More engagement on social media when you have visuals.

Edit your photos.  Lighter, brighter, focus.



Interact if people comment.  Follow back.

Tell your story.

Schedule posts. Assign staff to do it.

Instagram stories sends notifications to followers.

Use analytics. Use hashtags

Consider your goals. Call to action.


Smart Community Engagement and Enablement #InternetLibrarian @Hapelr

Rolf Hapel, former city librarian, Aarhus, Denmark, prof. At U. Of Washington

Smart cities. Internet of things, smart energy, etc.

Dokk1, library in Aarhus.  “Space for human development and interaction …”  Not a word about books or technology in the mission statement.  The library was to stand for 100 years.  Nobody knows what the technology will be then.  It’s about people.

180,000 square feet.  On river, part of flood control system.

They don’t have a children’s library, but rather a space for children.  Lots of automation.

Erosion of civic engagement: Involving, engaging people.  Often public meetings are dull, or the public wants to kill the government officials because they don’t like a decision they made.  Making an effort to engage citizens, delegate power to them.  (Sherry Arnstein’s ladder of citizen participation).  Library staff go to community events, even home visits to talk about ideas for library services.

Hired young students to be “mindspotters” to create events and develop ideas for youth.  Asked children aged 9-14 for ideas about library building.  One girl wanted to hear bird songs in the library.  Creative events (e.g. “cardboard knights”).

Social challenges: economic shifts, post-industrialism, gentrification.

Mystification and barriers in libraries: OPAC, Dewey system, subject headings, jargon, requiring ID, security gates, fines, busy staff, programming schedules.

Create ongoing relationships with socially excluded people.  Respond to their needs, identify systemic barriers.

Serving immigrant groups.  Not just “clients,” but actively improving their own lives.

Lessons learned:

Get out of the library

Meet people where they are most comfortable

Respect community timetables

Time and patience

Hold back on your own ideas


Misinformation in social media.  Mark Galotti: People should be taught to tell when they are being manipulated.  IFLA awareness program on fake news.  Libraries can teach information literacy.  Aarhus library has children debating the news with panels of adult experts.  Expert speakers, public debates.

Health care, nutrition programs.

Fact checkers, plagiarism checkers.  But need to address deeper belief systems that cause people to believe fake news.

Coming: Center for an Informed Public (U of Washington).

Reinvent the library: new products, new funding methods.

Create a place (the library) where citizens can discover the capacity to respond to change.

Probably won’t get more money.  Need to innovate.

Hackathons.  “People’s Lab.”  Makerspaces.  Drone workshops.  LEGO events.

The library took on big data for the city.  Open data hackathons.

Design thinking camps.

Physical space: One of our greatest assets, next to staff.  We are good at digital products, but the competition is fierce.  But we also have spaces where anyone can come in and use it.  We need to think about:

* Library as media

* What can be done on-site, rather than online

* Meaning and significance (not just information)

* Credibility

* Meeting people

* Experimenting

* Visitor as a resource, not just a consumer

* Values.  Libraries have never been neutral. Democracy is not neutral.

* Sense of humor

* Things that happen, rather than arranged events

Klinenberg. Palaces for the People

Same space used for children’s literature festival, seminars for start-up businesses, etc.

Oases between shelves where people can sit.

Social spaces where people can move furniture and talk.

“Pram parking lot.”

Safe space for all.

Lots of screens.  Advertising, exhibits, places to have a say on city government

Old-school arcade games.

Bots: self-service and automation.  Materials sorting system.  Branch collection development: sends books to branches as needed.

Robot: story telling.

Danish Digital Library: collaboration on purchasing.

Common web site architecture for library web sites in Denmark.


Shared customer service platform

Marina Aiello and Eve Melton, Kaiser Permanente libraries


One of the largest health organizations. 300,000 employees.

How-do-I-do-it questions. Have to keep 30-some librarians on the same page. Certain library staff are designated tech admins.

Problems for library staff:
* I keep getting the same question
* Where can I find the answer?
* I don’t have the answer (tech consult each other)
* Who do I ask for help?
* I got the wrong answer

Built a FAQ for library staff in their Springshare system

Ticket system where they can handle problems.

* Discover patterns of problems
* Identify knowledge gaps among staff
* Evaluate staff’s FTE time

Just-in-time training. Staff who run into problems can search FAQs to see if their question has already been answered.

Create more FAQs, track statistics.

Benefits for librarians:
* Expert answers
* Single location to submit requests
* Up-to-date documentation
* Searchable FAQs
* Ease of asking questions

Query Spy: See what people searched on and if they looked at a FAQ. Can go through search terms where people didn’t find a FAQ or make a request and consider how you might want to add to or update the FAQs.

Go through past questions, etc. to build out FAQs.

May identify need to develop new training, purchase new software, report to leadership.

Question about tagging: They do tag FAQs and sometime tag individual ticket requests.

New tools for creating virtual libraries #InternetLibrarian

Sarah Berndt, Technip FMC (energy company)

It’s not an IT system, it’s not something you can buy.

Knowledge management helps company be compliant with regulations, ensure safety, be environmentally responsible.

Library, archives, and other offices in the U.S., Paris, U.K., Brazil.

Educates colleagues about copyright and digital rights management.

There’s an ISO knowledge management standard. Promotes collaboration.

Feasibility studies in her library. Codes and standards are the number one need.

People wanted a central location for externally produced information in their company.

People looking for marine standards. E-mails went between Norway, Scotland, Paris, Houston. Have people contact the central virtual reference center.

Found out they had 48 subscriptions to “Upstream,” an industry publication.

Portal on intranet, using tools they already had. A-Z resource list. Subscriptions, memberships.

The timing is never right. Keep pushing to do the right thing. I.T. Is a required part of the solution.

The Brain: The Story of You
Executive’s how-to guide to automation by Danner

From robot-proof to future-proof #InternetLibrarian @aainfopro

Amy Affelt, Compass Lexecon

Public libraries are using robots to collect books from users (Mountain View Public Library), to sort and shelve books (Finland: ), etc.

Academic libraries are using AI to analyze concept in papers to find people working on similar topics.

Legal libraries are using AI to analyze court filings.

10-question quiz to find out if a robot will take your job. Librarians score pretty well on this.

Tips to make yourself more useful and network at your job.

Presentation here:

AI and our future world #InternetLibrarian @merbroussard

Meredith Broussard, author of Artificial Unintelligence

AI is not Hollywood-style robots.  What we have is “narrow AI.”  It’s just math.

AI is a branch of computer science.  Machine learning is a sub field of AI.  It’s computational statistics, making predictions based on past data.  When people talk about being completely driven by AI with no human intuition, etc. — that isn’t happening.

Techno-chauvinism believes tech is superior to humans.  We should use the right tool for the job. When we say this, we’re saying math is better than humans.  The people who came up with this idea are white, male mathematicians from elite schools.

People embed their own biases in technology.

Female members of the American Mathematical Society: under 20%.

Word embedding: computer makes associations based on a corpus of text (e.g., occupations associated with “she” or “he”).

Funding fantasies: telling the military we’re going to make computers smarter that humans in order to get funding.  The “space elevator” idea.

Positive asymmetry: Nobody wants to be the naysayer.  Nobody wants to bring up racism, sexism, privacy.

Video of soap dispenser that doesn’t work with dark-skinned hands.  It’s a racist soap dispenser.  The creators had a blind spot.  We need more diverse teams.

Using technology is not inherently liberating.  In fact, sometimes the opposite is true.  People who don’t have computers/internet at home are disadvantaged when services go online (especially municipal services, education).

Self-driving cars are a terrible idea.  She’s read the code the tech is based on.

Video games have the same problem as the racist soap dispenser.  Facial recognition systems do not recognize people with dark skin.  They are better with men than women.  Self-driving cars are based on the same technology.

What to do?  Buy her book.

Understand AI reality.

Differentiate between AI and automation.

Assume discrimination is the default in all automated systems (e.g., AI that decides who gets welfare benefits or a mortgage).  If it’s based on past practice, past discrimination is built into the system.

Recognize ghost work.  When you flag something on Facebook, it’s mostly real humans evaluating problematic content.

Avoid tech Columbus-ing.  The study of AI is really just cybernetics, which has been around since the 1940s.  AI people need to talk to social scientists.

Read up on AI’s social aspects.

Weapons of Math Destruction

Black Software

Automated Inequality

Race After Technology


Behind the Screen

Algorithms of Oppression

Technically Wrong

Twitter and Tear Gas

Programmed Inequality

Talk to people:

Center for Critical Race and Digital Studies

Data for Black Lives

Black in AI

Make sure we can read today’s news on tomorrow’s computers: Turns out the Internet is not forever.  Librarian-types need to preserve content.

“The irony of writing online about digital preservation” by Meredith Broussard, Atlantic, 2015.  Legacy media organizations fired their news librarians.  They thought their CMS would save everything.  The pipes were not hooked up correctly, and there were no human beings making sure things were hooked up correctly.

Future-Proofing the News by Hansen and Paul.

Cutting-edge digital news is disappearing.  Bailiwick, her project to preserve data journalism about the 2016 election, doesn’t work any more and had to be taken down.

(Yes, she knows about the Internet Archive.  They are good at preserving static web pages, but not anything interactive or streaming.)

Archiving digital content is a human-in-the-loop process.  The fantasy is that these things can be made completely autonomous.


UX: Menus, Navigational Schema, & Authentication #InternetLibrarian

Aaron Bowen, Wichita State

How long should that menu be? (“Long Nav or Short Nav,” Journal of Academic Librarianship, 2018)

Testing LibGuides with students. Tested short and long versions of menu.

With the long version, students had some trouble with the tasks “Find what constitutes a scholarly article” and “How to refine a search query.”

With the short version, students had trouble with the same two tasks, plus “How to identify a research topic” and “Find information about constructing a literature review.”

Overall preference was for the long version.

Second test using software called Treejack. It strips the rest of the site out and just shows navigation menu. Confirmed results from first test.

Mohammed M. AlHamad, Abu Dhabi Polytechnic

Time for improving digital libraries UX through developing new authentication methods

Passive authentication: user doesn’t need to take any other action. Examples: IP authentication, referer link.

Active authentication: prompted to login.

If library resources are too difficult to use, users go to SciHub, Researchgate, etc.

Peer-to-peer content sharing. Springer Nature allows authors to share read-only copies of articles.

Open access articles should be clearly identified.

Some library consortiums have negotiated with publishers to pay a fixed cost for their users based on authors’ charges.

Developing a discovery layer using apps and open source #InternetLibrarian

Jarrod Wilson, Kalamazoo Public

Most web sites, the only place the catalog and web site intersect is the home page.

Open Search allowed XML calls to the ILS, which can be parsed into WordPress.  Some of the other third-party vendors (e.g., Hoopla) also allow API access.

Reduced main menu to Explore, Events, Services, Location.

Landing pages for books, audio books, e-music.

Pages with lots of detail about individual titles.  They show up in Google.  Other formats, even if they are on a different third-party service.

Collection development tool for staff.

Links for author pages, book clubs choices, genres for those not searching specific titles.

Web sites need to be accessible (anyone who takes federal money).

Branch landing page, staff picks.

Privacy: be aware of patron tracking by third-party vendors.

Able to get rid of third-party services, like Boopsie, Ektron CMS, Library Thing, etc.

Question about whether he’s concerned about too much stuff on the page.  Says no, people are used to looking at dense information-rich pages.

Nicole Carpenter, UC Irvine

Worked at two community colleges.  At one, you had to find the discovery service in a list of databases.  At the other, it was the default.

At university, had 20-year-old III interface.  Switched to Primo.

Over 50% of library resource use comes through Google.

“It’s good, and it’s getting better.”

Discovery systems are too hard to explain and teach, so the staff go back to teaching individual databases.

Went live and decided to deal with issues as they came up.

Another user group to work on back-end problems.

Different UC campuses handle search defaults, menu locations, and facets differently.

Primo is not as customizable as they lead you to believe.

Five UCs, 23 CSUs, and 110 community colleges in California going to Primo.