Accessing Knowledge: Internet Librarians’ Call to Action!
Jean-Claude Monney, Microsoft, Keeeb, and elsewhere; knowledge management
“Instant, relevant knowledge in context”
Knowledge discovery approaches:
Use a computer
- Search: average 1.8 words in a search box; also people quit after 1-2 pages of results
- Browse: not sure what you want (e.g., shopping)
Talk to a person: requires trust (“pedigree”)
- Personal network
- Professional network
- Company network
When you get an answer in a document, what is its “pedigree”? Author, publisher, etc.
Knowledge is contextual:
- Operational knowledge: knowledge is the end
- Strategic knowledge: knowledge is the start
- Conversation as a platform
- Cognitive services: AI, machine learning
- Mixed reality
McKinsey (2012): 19% of time is lost in search
Microsoft (2019): 14% for executives, 11% for knowledge workers
Personal tech is signal rich (e.g., your phone tells you to leave early because of traffic)
Professional tech is signal poor
The shift from pull to push
- Universal pull from everywheere
- Conversational flow to find out what you want and how you want it
- Automate push (AI, ML)
Open Access for Everyone
Carolyn Morris, Sirsi Dynix
Linda Barr, Austin Community College
Surveys of librarians show doubt and uncertainty about open access.
2020: 54% of articles sampled were open access. Many of them in journals that are not open-access only.
On trend for 100% by 2040
Funders (e.g., philanthropies) are driving open access. Also universities requiring that their faculty publish in open access and university libraries requiring it for their faculties as part of subsccription deals.
Major publishers are allowing open access (hybrid journals) to attract quality authors
Sirsi Dynix assists libraries in adding open access journals to their catalogs
Collection development librarians didn’t feel they had the time or need to research scattered OA journals. However, there was an interest in open education resources (OER).
Did pilot of CloudSource, Sirsi Dynix’s product
Analysis of overlap of open access sources with paid resources
How do we evaluate OA?
How does it change how librarians work?
How should librarians think about it?
Is it all good, peer-reviewed?
Is the labor involved worthwhile?
It’s free. Should we take it all?
How to add it to library instruction?
They put the OA records in a separate database. The metadata varies and looks different.
Remote Working, Mixed Mode Working, or Hybrid?
Sophia Guevara, SLA, columnisst
Had to arrange your own technolgy and tech support. And furniture.
Meetings: video stream or not? If not, show a picture. Can have a virtual background or blurred background. [Note in chat says blur is disturbing to some people.] Consider lighting.
Shared calendar (e.g., Outlook or Google Calendar)
E-mail, Zoom, MS Teams
Nimbus screenshot and screen video recorder
Krista Ford, Steptoe & Johnson
Pre-pandemic, almost everyone was in the office and had a learning curve to work from home.
People coming back to work. Different rules in different places for masks and vaccines. Also, differnt attitudes.
Modified work schedules, work-life balance. Could start early, work late, with a long break in the middle. Now, back to 8-5.
- Remote work as an option
- Workflow: assignments based on competency not bandwidth, use technology, eliminate redundancy
- Targeted communication: don’t overwhelm people with e-mail and Zoom
- Reduce print collection
- Watch for new tech
- Use old tech better
- Train staff
- Simplify: aggregate to limit access points for users
- Use AI to drive strategic decisions
Redefining what it means to be an info professional:
- Technology guru
- Information advisor
- Social media influencer
Creating Infrastructures for Long-Term Digital Preservation
Raymond Uzwyshyn, Texas State University
Long term = 10 years or more
Three-legged stool (Kenney and McGovern):
Any solution must allow for:
- Diversity of tech
- Replication (LOCKSS)
- Digital auditing
- Disaster planning (geographic distribution)
- Best practices
- Succession planning (for people and institutions)
- Migration and preservation
- Risk mitigation for data
Step 1: Form a digital preservation working group: technology and policies
Digital preservation policy https://www.thewittliffcollections.txstate.edu/research/visit/policies/dig-pres-policy.html
Archivematica: middleware standard for metadata and file integrity
Step 2: Conduct initial storage size estimate
Step 3: If possible, join consortia
Step 4: Storage infrastructure recommendation
Environmental scan of peer institutions
Narrow focus to three candidates. Classes: outsourced, in-house, mixed
- Web archiving. Interests: Texas history and culture; university archives. Using Archive-It and Webrecorder
- Digital forensics
- E-mail archiving
Conclusion: a necessary focus area for research libraries.
AI Road Map for Academic Libraries
David King and Linda Kung, University of La Verne
Frank Lin, CSU San Bernardino
- Analysis of search behavior
- Chatbot/virtual assistant
- Resource recommendations
- Service recommendations
- Content indexing
- Document matching
- Content summarization
- Quality of service
- Impact factor
- Operational efficiency
- Data analytics
Libraries’ Biggest Challenges & Opportunities for 2022+
Mary Ann Mavrinac, University of Rochester Libraries
Research libraries have been planning a digital future for decades.
“Studio X”: AR lab area
Extending access to collections: Hathi Trust, Internet Archive
Reimaging education: open education resources (OER)
Connecting with community orgs.
Cultivating an inclusive climate
Wellness space in the library
Jim Peterson, Goodnight Memorial Library, Kentucky
Had to move to a warehouse building during pandemic
3-D printed PPE
Richard Huffine, FDIC Library
Well prepared to be virtual and still not in the office
Hybrid work: part in the office and part telecommuting
Many libraries still have physical collections and service desks
Preservation role (e.g., works on the history of our agency)
Balancing landline, cell phone, MS Teams
Rethink relationships with vendors
Hannah Byrd Little, The Webb School, Tennessee
7 library changes she hopes will remain post-pandemic
Online collaboration with faculty
Reading for pleasure and personal growth (kids didn’t have any many other extracurricular activities)
Appreciation of time offline
Making online resources easier to use
- Parents and governments getting involved in school curriculum
- Learning gaps during pandemic
- College and career preparation may need to change
- Questions about future of work (e.g., 9-5 work schedule, which affects school schedules)
Ranganathan’s 5th law: “The library is a growing organism.”
Suzanne Marsalisi, Communico
Handling pandemic and post-pandemic worlds