Internet Librarian 2021, day 3 #InternetLibrarian

Accessing Knowledge: Internet Librarians’ Call to Action!

Jean-Claude Monney, Microsoft, Keeeb, and elsewhere; knowledge management

“Instant, relevant knowledge in context”

Knowledge discovery approaches:

Use a computer

  • Search: average 1.8 words in a search box; also people quit after 1-2 pages of results
  • Browse: not sure what you want (e.g., shopping)
  • Pull

Talk to a person: requires trust (“pedigree”)

  • Personal network
  • Professional network
  • Company network

When you get an answer in a document, what is its “pedigree”? Author, publisher, etc.

Knowledge is contextual:

  • Operational knowledge: knowledge is the end
  • Strategic knowledge: knowledge is the start

Transformational technologies:

  • Conversation as a platform
  • Cognitive services: AI, machine learning
  • Mixed reality

McKinsey (2012): 19% of time is lost in search
Microsoft (2019): 14% for executives, 11% for knowledge workers

Personal tech is signal rich (e.g., your phone tells you to leave early because of traffic)
Professional tech is signal poor

The shift from pull to push


  • Universal pull from everywheere
  • Conversational flow to find out what you want and how you want it
  • Automate push (AI, ML)

Open Access for Everyone

Carolyn Morris, Sirsi Dynix
Linda Barr, Austin Community College

Surveys of librarians show doubt and uncertainty about open access.

2020: 54% of articles sampled were open access. Many of them in journals that are not open-access only.
On trend for 100% by 2040

Funders (e.g., philanthropies) are driving open access. Also universities requiring that their faculty publish in open access and university libraries requiring it for their faculties as part of subsccription deals.

Major publishers are allowing open access (hybrid journals) to attract quality authors

Sirsi Dynix assists libraries in adding open access journals to their catalogs

Austin CC:

Collection development librarians didn’t feel they had the time or need to research scattered OA journals. However, there was an interest in open education resources (OER).

Did pilot of CloudSource, Sirsi Dynix’s product

Analysis of overlap of open access sources with paid resources

How do we evaluate OA?
How does it change how librarians work?
How should librarians think about it?
Is it all good, peer-reviewed?
Is the labor involved worthwhile?
It’s free. Should we take it all?
How to add it to library instruction?

They put the OA records in a separate database. The metadata varies and looks different.

Remote Working, Mixed Mode Working, or Hybrid?

Sophia Guevara, SLA, columnisst

Had to arrange your own technolgy and tech support. And furniture.

Meetings: video stream or not? If not, show a picture. Can have a virtual background or blurred background. [Note in chat says blur is disturbing to some people.] Consider lighting.

Mobile hotspot

Shared calendar (e.g., Outlook or Google Calendar)

E-mail, Zoom, MS Teams

Nimbus screenshot and screen video recorder

Krista Ford, Steptoe & Johnson

Pre-pandemic, almost everyone was in the office and had a learning curve to work from home.

People coming back to work. Different rules in different places for masks and vaccines. Also, differnt attitudes.

Modified work schedules, work-life balance. Could start early, work late, with a long break in the middle. Now, back to 8-5.

Lessons learned:

  • Remote work as an option
  • Workflow: assignments based on competency not bandwidth, use technology, eliminate redundancy
  • Targeted communication: don’t overwhelm people with e-mail and Zoom
  • Reduce print collection

Evolving technology:

  • Watch for new tech
  • Use old tech better
  • Train staff
  • Simplify: aggregate to limit access points for users
  • Use AI to drive strategic decisions

Redefining what it means to be an info professional:

  • Technology guru
  • Innovator
  • Information advisor
  • Social media influencer
  • Strategist

Creating Infrastructures for Long-Term Digital Preservation

Raymond Uzwyshyn, Texas State University

Long term = 10 years or more

Three-legged stool (Kenney and McGovern):

  • Organization
  • Technology
  • Resources

Any solution must allow for:

  • Diversity of tech
  • Replication (LOCKSS)
  • Digital auditing
  • Disaster planning (geographic distribution)
  • Best practices
  • Succession planning (for people and institutions)


  • Migration and preservation
  • Risk mitigation for data

Step 1: Form a digital preservation working group: technology and policies

Digital preservation policy

Archivematica: middleware standard for metadata and file integrity

Step 2: Conduct initial storage size estimate

Step 3: If possible, join consortia

Step 4: Storage infrastructure recommendation

Environmental scan of peer institutions
Narrow focus to three candidates. Classes: outsourced, in-house, mixed

Future directions:

  • Web archiving. Interests: Texas history and culture; university archives. Using Archive-It and Webrecorder
  • Digital forensics
  • E-mail archiving

Conclusion: a necessary focus area for research libraries.

AI Road Map for Academic Libraries

David King and Linda Kung, University of La Verne

Frank Lin, CSU San Bernardino

Use cases:

  • Analysis of search behavior
  • Chatbot/virtual assistant
  • Resource recommendations
  • Service recommendations

Other possibilities:

  • Content indexing
  • Document matching
  • Citation
  • Content summarization
  • Quality of service
  • Impact factor
  • Operational efficiency
  • Data analytics

Libraries’ Biggest Challenges & Opportunities for 2022+

Mary Ann Mavrinac, University of Rochester Libraries

Research libraries have been planning a digital future for decades.

Renovated spaces.
“Studio X”: AR lab area
Extending access to collections: Hathi Trust, Internet Archive
Reimaging education: open education resources (OER)
Library fellows
Connecting with community orgs.
Cultivating an inclusive climate
Wellness space in the library

Jim Peterson, Goodnight Memorial Library, Kentucky

Had to move to a warehouse building during pandemic
3-D printed PPE
Curbside pickup

Richard Huffine, FDIC Library

Well prepared to be virtual and still not in the office
MS Teams
Hybrid work: part in the office and part telecommuting
Many libraries still have physical collections and service desks
Preservation role (e.g., works on the history of our agency)
Balancing landline, cell phone, MS Teams
Rethink relationships with vendors

Hannah Byrd Little, The Webb School, Tennessee

7 library changes she hopes will remain post-pandemic

Online collaboration with faculty
Personal devices
Electronic collections
Reading for pleasure and personal growth (kids didn’t have any many other extracurricular activities)
Appreciation of time offline
Making online resources easier to use


  • Parents and governments getting involved in school curriculum
  • Learning gaps during pandemic
  • College and career preparation may need to change
  • Questions about future of work (e.g., 9-5 work schedule, which affects school schedules)

Ranganathan’s 5th law: “The library is a growing organism.”

Suzanne Marsalisi, Communico

Handling pandemic and post-pandemic worlds


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