Transforming Our View of Roles & Services, part 2 #InternetLibrarian @RebeccaJonesgal @desertlibrarian @stembrarian

Rebecca Jones, manager of branches for a large public library

Has worked in corporate libraries. Skills: project management, training (i.e., adult learning), knowledge management, I.T., consulting.

Important right now: project management, knowledge management, data management.

“Seize whatever you want to do.”

Ruth Kneale, system librarian at Daniel K. Inouye Solar Observatory

embedded, solo, runs all the databases, web sites, document manager, tech support.

Turned them on to things like Skype and Dropbox

Testing equipment at new observatory under construction.

Engineers still do “red lines” on paper drawings.  She takes pictures of them every three months to create as-built drawings.

Her job ends when construction is done in 3 1/2 years.

As the only librarian, she gets reference requests and does publication tracking (i.e., articles written based on work at the observatory).

Camille Mathieu, JPL

Six librarians, but also “knowledge managers” and “information managers” elsewhere and a large I.T. dept. that builds things in-house.

Does reference and publication tracking.

Shifting focus to internal information management.

Teresa Powell, Raytheon (previously Boeing and Rochester Electronics)

At Boeing, had to integrate collections and databases from companies that they acquired.  Eventually closed satellite libraries, centralized and digitized collections.

At Raytheon, again there are satellite libraries, which report to different manufacturing groups.  Have to justify space.  Wants to do something other than the traditional library.

Rebecca Jones:

Any organization has research and development.  Librarians could be part of that.

Librarians need to think more about ongoing operations and maintenance of service.

Librarians need to use our metadata skills to curate local data/documents.  What is happening with local newspaper, university publications, etc.?

Questioner:

Asking people, “What can we do for you?”

Or, “We can do X.”

Rebecca Jones:

Don’t do the first one.  Know what people’s needs and info seeking behaviors are and tell them how you can help.  Don’t ever ask people what they want.  They don’t have a clue.  Watch what people are doing, listen to what they say, do interviews, what are your biggest barriers, how can you expedite that?  Then figure out how you can help.

Transforming Our View of Roles & Services, part 1 #InternetLibrarian

Teresa Powell, Raytheon

Has been there 1 month.  Formerly archive manager at Rochester Electronic, before that at Boeing library.

Slides: http://conferences.infotoday.com/documents/259/C201-202_Powell.pptm

At Rochester, in charge of design documentation. No books, journals, electronic resources.  In boxes with spreadsheets listing contents. Powell was hired to organize this in 2013.  Two staff members worked for her.

Drawings on tapes in a “CADD-like format.”

No standards, no authority control, manual checkout, materials scattered.

Got materials physically in the library.  Implement ILS (Soutron Global).

Lots of abbreviations and non-standard metadata in Excel spreadsheets.

Called their catalog the “Chip Crypt.”

Needed to set up categories:

  • US vs non-US
  • Intellectual property (original manufacturer vs. Rochester)

Did not show location info (box, etc.) to users.

Tracked service requests in ILS.

Built thesauri to track part names and numbers — which could be expressed multiple different ways — and make cross references.  The cross reference thesaurus became useful as a stand-alone database for staff to be able to figure out what chips they could  make with existing materials.

File submission page: Brief form for users to submit forms and add notes.  Brief as possible to encourage people to use it.

Archives expanded to include knowledge management for all manufacturing documentation.

Couldn’t browse ILS.  So they implemented the archive module of the ILS.  Developed hierarchical tree similar to what engineers were used to seeing on a shared drive.

Talked about re-branding from “Archive Services,” but that hadn’t happened while she was at Rochester.

Are you positioned to be effective?  Where are you in the org. chart?  Should you change your library’s name?  Can you get a seat at the table with management?  Does your org. have someone setting info. policy?  Do they know what knowledge management is?  (I.T. people often have a different idea.)  Can you lead the way?

How can you add value?  What are the info. pain points?  Need to learn the business.  (She took a one-week crash course in semiconductor mfg.)  “How can we help?”  Market your capabilities.

Look beyond traditional librarian services for your next opportunity.

Questioner talks about his organization, where I.T. suggested crawling everybody’s e-mail and Sharepoint to make one big knowledge management system.  He and Powell agree that Sharepoint isn’t much use if there isn’t good metadata.

Ask people what pieces of info. are useful, what would you search by?

Question about retention: how do you get rid of records about obsolete products?  Powell says they deal with products with a very long life.

Mighty morphin’ map rangers #internetlibrarian #il2015

Carol Doyle and Patrick Newell, CSU Fresno

Slides

Map catalogs often give you a lot of individual maps. It’s not easy to find what you want.

Often people want aerial photos for a given place over time.

Idea: a GIS interface. Map and Aerial Locator Tool (MALT)

Can use map or start with address or APN. Get down to image in ContentDM, also metadata. If something is not online, you get info about how to find it.

Footprint digitizing and ESRI geo database describes the place.

Contacted Calif. State Library, which convened a meeting. State, local agencies as well as libraries.

Lots of map collections aren’t well documented, because they weren’t cataloged and the person who knew about them has left.

State government maps are copyrighted, unlike federal ones. Asking state librarian to advocate for public domain.

Recommend state librarian arrange training on best practices for digitization.

Recommend state library set up some common archive.

California Preservation Project!

State agencies sometimes have the only copies of map, but there’s no access and no preservation.

Require that institutions use standard metadata as a condition of funding.

Building the research carrot #internetlibrarian #il2015 @deemagnoni

Dee Magnoni, Los Alamos National Lab

Slides

Researchers have to meet all kinds of requirements, apply for grants, etc.

Library works with researchers at every step.

Open access mandate from DOE. LANL did not have a public repository. Created tools to make it easy for researchers to comply with policies and deposit research in repository. Lots of abstracts, but full text goes back to Oct. 2014. Will fill in more later.

Gets collected by Pages at OSTI.

Everything has to be reviewed for public release.

When a researcher’s article is published, they ask for approved manuscript.

Metrics

Timetravel.mementoweb.org shows what web pages used to look like. Pulls from Wayback Machine at Internet Archives.

Problem of link rot. Pages disappear or content changes. Hiberlink is supposed to solve that problem.

Virtually Interacting with Books and Exhibits #internetlibrarian #IL2014

[Belated notes from a session at Internet Librarian.]

John Shoesmith, of the University of Toronto rare books library, talked about their efforts to put their exhibits online.  Physical exhibits only work for those who can get to the library while they are going on, but online exhibits can reach people far beyond the library and long after the exhibits are over.

Used:

  • Drupal: mirrored existing site (require hand-holding byt IT staff)
  • Omeka: open-source content-management system.  Used its exhibit builder plug-in for display.
  • Islandora: tools.
  • Fedora: repository.

For labor: museum studies students.

Juan Denzer, Binghamton University library

Their library director heard about how the National Library of China has a newspaper reader that works with gestures from the user.  They replicated the system to create 3-D models of rare books, allowing the user to view them without actually handling them.

Software Giant Best Practices for 21st-Century Digital Libraries #internetlibrarian #il2014

Sonya True, Vanguard University (formerly Microsoft and consultant to many companies)
Richard Hulser, Natural History Museum of Los Angeles County (formerly IBM)

Business principle: outcome focused. Results oriented, in line with org.’s missions and goals, personal performance goals, shared up and down to align.

Richard asked his CEO what she expected from the library. Usable collection and make good use of technology.

Risk averse vs. risk tolerant.
Proof of concept vs. pilot. (If you call it a pilot, the expectation is that it’s going to get bigger. If it’s a proof of concept and it fails, that’s OK.)

Negotiation: conversation, not a battle. Best alternative to a negotiated agreement (BATNA)

Environmental scanning: Look around, know your culture. Sonya worked for the Grateful Dead. Deadheads are everywhere, not just the hippie stereotype. She designed skis and a snowboard for them.

Some vendors talk about being agile, but aren’t really.

Tools: Confluence, Jira, Basecamp, Roadmap (dashboard display) — all project management tools.

Kanban tool: Trello (advanced to-do list for a team: to-do, doing, done)

Intelligent fast failure (Jack Matson): moving faster, failure is OK, it leads to success.

Ready for primetime: No beta releases! One vendor said, “Our libraries are our beta testers.” We’re paying good money for something with bugs galore. (OTOH, if you’re risk tolerant, and you know it’s a beta product, maybe that’s OK.)

Rollouts: make it an event!

Know your enemy/opposers. The quiet ones may be silently objecting and may cause problems later. Get them involved early. Learn what their objections are. They’re part of the solution, not part of the problem. At least they’ve been heard, even if you can’t do what they want.