Brainstorming a content management program, Jaye Lapachet @JayeLapachet #InternetLibrarian

Jaye Lapachet, J8 Consulting

Slides here: http://www.jayelapachet.com/2018/10/17/internet-librarian-2018/

San Bruno fire, PG&E gas line blew up. PG&E had to go through pallets of documents. (SF Chronicle 3/5/2011)

Companies come to her when they are about to do an IPO and need to find documents for the SEC.

Start somewhere: it can be paper or digital.

* Culture
* People
* Process
* Systems
* Audit & control

Vague, but you can make them work for your organization. It has to work for your organization.

Culture: Try to disrupt ongoing business as little as possible.

People: Listen to ideas. Try to do things upfront that are quick wins. Findability can be one. People need to know that the way they do their work and find their information are being considered. They have to know that they’re being heard.

Process: Identifying silos. Don’t segregate by format. When someone goes to look for information, it’s all in there. Where content is needed. Information governance. Review taxonomies, but allow personal terms that may only show up for an individual user. Taxonomies need “care and feeding” (updating, etc.).

Systems: Not just buying tools. Inventory systems, which could be tools or software, but could be processes. What you have and how it’s being used. Expand those, merge them when possible.

Audit & control: regulations, etc.

Get a champion. Have succession planning in place (for yourself as the content manager).

Team collaboration spaces (e.g., Microsoft Teams, Google documents).

Find people’s hidden talents. You can make a database from that.

Think outside the box. Can blockchain help with content management? It’s good with people who don’t trust each other. Walmart is testing it with food products. Maybe a QR code could keep track of who opened a document and changed it.

Question about products to share documents with specific people: Lucidea has a project called Presto.

Question about Google Drive and privacy: Google is going to know what you put up there. Make sure you use their business products. I don’t think you have any privacy with Google, but read your contract. Dropbox and Box might be better, since they are meant for business.

When you work for a company, any work you do is for the company. But if people are concerned about privacy, you can anonymize things.

You can read the contract. You can ask for changes.

Her web site is: www.jayelapachet.com.

Edited to add links.

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