Jean-Claude Monney, Microsoft Services
Knowledge is the world’s most precious renewable resource and librarians are key players.
The world has become a great knowledge network.
People believe knowledge is power so they don’t share. We don’t want “knowledge heroes.”
We need to encourage people to share.
Digital shift, mobile first, cloud first. “Pseudo infinite” computing power.
Innovation, productivity: reaching a plateau, consider e-mail.
Readiness: Microsoft products updated constantly rather than every three years.
Knowledge retention: baby boomers retiring, younger people changing jobs frequently.
Usual practice: personal knowledge, collaborate, customer engagement, captured as a project artifact. Produces a sea of knowledge and you can’t find anything.
Microsoft uses a taxonomy. Not finding a needle in a haystack, but a needle in a needle stack.
Apple made video over 20 years ago predicting tablets, voice recognition, Siri-type assistant, etc. Video
Search is just one way to find things, and maybe not best. People type in 1.4 words and often don’t find what they want.
Push technology sends info to people they may want based on what it knows about them.
Company network, company library, social network: other ways to get info.
Communication can be synchronous or asynchronous, formal or informal.
Knowledge relevant to me, organized around folksonomy.
Digital knowledge assistant: Cortana.
Grab data from different sets, link it, share it selectively — all with voice and touch screen.
Hololens: 3-D view of human anatomy, using goggles and holograms.
Web translators using machine learning. Even of voice and video in real time.
By leveraging core competencies and embracing digital shift, librarians can do new things. What could you do with free tools like Skype Translate?