Kara Evans, Pfizer
Library is under IT
Allocated content budget to R&D
Training sessions on online products
Weekly updates go to 15,000 subscribers in the company
Formed a team to optimize information assets.
Did survey on information needs, then focus groups. Asked what their pain points were.
– Improve transparency
– Increase our presence (Staff didn’t realize there were still people they could call once the physical library went away.)
– Target communications (Come to staff meetings to talk about specific needs and solutions.)
– Simplify e-library (Web site has gotten a little cluttered.)
– Evaluate delivery options
Outreach part of the job.
Working with executive sponsor, so decisions are understood at highest levels.
Robin Henshaw and Valerie Enriquez, Ironwood Pharmaceuticals
Ironwood is a start-up, but they hired a librarian early on. The library is under R&D.
– Literature searches (PubMed, Scifinder, Pipeline)
– Article requests
– Copyright compliance
– Database subscriptions
– Communications (outreach)
Added collaboration to all services.
Embedded: attending department meetings, working with R&D.
Added: Embase, Dialog, etc.
More tasks done by end users. (e.g., article delivery from Science Direct)
New users: meet them in person and do training on databases, etc.
Group training: tailored to particular groups (e.g., chemistry, competitive intelligence)
Meetings with research working groups
Outreach about new databases as they are added.
IM: Just introduced at the company.